Six Steps to Small Business Success
By Five PASBA Members
Written and inspired by members of the “Professional Association of Small Business Accountants (PASBA), this book will help any small business owner remember to dream big, think realistically, and plan carefully, ultimately achieving more than ever imagined.
The Carrot Principle: How the Best Managers Use Recognition to Engage Their People, Retain Talent, and Accelerate Performance
By Adrian Gostick and Chester Elton
The book shows definitively that the central characteristic of the most successful managers is that they provide their employees with frequent and effective recognition.
The Referral of a Lifetime: The Networking System That Produces Bottom-Line Results Every Day
By Tim Templeton
Another book from the Ken Blanchard Series its author uses a fable to explain how understanding one’s personality type can enable you to showcase strengths and improve weaknesses to achieve success in business and in life.
Book of the Month
Raving Fans, A Revolutionary Approach to Customer Service
Ken Blanchard & Sheldon Bowles
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."
This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.