Six Steps to Small Business Success
By Five PASBA Members
Written and inspired by members of the “Professional Association of Small Business Accountants (PASBA), this book will help any small business owner remember to dream big, think realistically, and plan carefully, ultimately achieving more than ever imagined.
The Carrot Principle: How the Best Managers Use Recognition to Engage Their People, Retain Talent, and Accelerate Performance
By Adrian Gostick and Chester Elton
The book shows definitively that the central characteristic of the most successful managers is that they provide their employees with frequent and effective recognition.
The Referral of a Lifetime: The Networking System That Produces Bottom-Line Results Every Day
By Tim Templeton
Another book from the Ken Blanchard Series its author uses a fable to explain how understanding one’s personality type can enable you to showcase strengths and improve weaknesses to achieve success in business and in life.
Book of the Month
Building Customer Loyalty from the Inside Out
Debra J Schmidt
Customer loyalty is the responsibility of every employee within an organization. Customer loyalty is earned by developing positive relationships, one customer and co-worker at a time. Full of interesting tips, quizzes and compelling true stories of good, bad and ugly customer service, Building Customer Loyalty from the Inside Out illustrates why exceptional service must start within an organization in order to build loyalty with external customers. From building a loyalty-focused culture to dealing with angry customers, to boosting the bottom line, expert Debra Schmidt gives you powerful guidelines for retaining your valuable, existing customers. You'll find practical, proven advice on how to: Build a positive spirit of teamwork and collaboration inside your organization. Stop committing service sins that drive customers away. Communicate more effectively to build customer rapport and trust. Deliver old-fashioned, caring service that will delight your customers. Increase customer retention and generate positive word-of-mouth to increase sales. More...